Job Description
Job Purpose:
Lead Sailtech’s Service Department. Solicit and capture service work orders for maximum profitability; Manage department resources for maximum efficiency; Provide technical expertise and training for enhanced departmental productivity. Assess customer electronics needs and promote appropriate manufacturer’s equipment applicable for the vessel’s size and capability. Coordinate service scheduling with customers. Ensure appropriate inventory controls and safety procedures are maintained. Prepare service productivity reports as needed.
Essential Duties:
• Provide strong, effective leadership of the service department; Ensure external technicians who handle assignments alone at a customer’s site are prepared to work without close supervision;
• Sell marine electronics installations and/or repairs to boat brokers, boat show customers, walk-in customers and/or other prospective customers with enthusiasm and confidence. Effective interpersonal communications skills required.
• Confer with customers, prepare work orders, examine instruments needing repair in order to determine the nature and extent of damage;
• Research supply costs, provide repair and new installation estimates, coordinate with manufacturers, package equipment for factory repairs, prepare claim forms, monthly reports, collect payments and/or payment authorizations from customers for repairs completed;
• Examine or test operation of parts or systems that have been repaired to ensure completeness of repairs;
• Test, adjust and troubleshoot equipment components, PCBs, sub-assemblies, and antennas on board vessels and in the shop;
• Perform installations & troubleshooting on marine vessels and RV's as needed;
• Load, update, and modify software on-board customer vessels.
Sailtech offers vacation days, paid holidays, and purchase discounts. This small company offers the successful candidate a service department primed for growth. See the wide variety of marine electronics sold by Sailtech at www.sailtechmarine.com. Sailtech is located in Kemah, TX, a small coastal tourist community, featuring the Kemah Boardwalk. Public entertainment on the Kemah Boardwalk Plaza: Every weekend enjoy live musical entertainment from classic rock, oldies, rock & roll and light pop to steel drum bands. Amusement rides, boat rides, etc. Visit www.kemah.net for awesome pictures and images of Kemah.
Salary based upon qualifications; commensurate with experience.
To apply send resume and salary history to:
Steve McCree
Sailtech, Inc.
1051 Marina Bay Dr.
Kemah, TX 77565
steve@sailtechmarine.com
