The Master Dealer Program is a key component in NMEA’s pledge to the boating public that NMEA dealers have the knowledge and expertise to deliver superior customer service. When boaters the see the Master Dealer logo, they’re getting the best service, equipment, and advice in the marine electronics industry.

To qualify, dealerships must have at least one Certified Marine Electronics Technician (CMET) or two National Marine Electronics Technicians (NMETs) on staff and meet requirements for technical education and proper use of specific test equipment. A point system based on technical courses that are completed successfully is used to determine a dealership’s eligibility. 

 

Click here to download the 2020 Master Dealer Application

Other classifications that will count toward a Master Dealer’s eligibility include the four NMEA installer training classes:

Basic Marine Electronics Installer (MEI) Advanced Marine Electronics Installer (AMEI), Basic NMEA 2000 Installer, and Advanced NMEA 2000 Installer.

The Master Dealer Program focuses on three main areas: technical proficiency, ongoing education, and customer service. In order to ensure a high level of service, dealers participating in the program will provide customers with a Consumer Bill of Rights. The document outlines what customers can expect from the dealer and how to file a complaint if they’re dissatisfied with that experience. Any complaints will be reviewed by the NMEA Master Dealer Certification Committee. If a complaint is considered justified, the committee will notify the dealership that it has 60 days to resolve the issue with the customer. If the issue is not resolved to the customer’s satisfaction, the NMEA national office will step in. A dealership’s Master Dealer status can be revoked if the issue remains unresolved.

 

The following NMEA Dealers have met the strict qualifications to qualify as a Master Dealer for 2020.